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Refund Policy

IPTV X Refund Policy

At IPTV X, our mission is to provide high-quality IPTV subscriptions with smooth, reliable performance and access to a wide variety of live channels, movies, and series. We value every customer and strive to deliver the best IPTV service experience possible. To ensure transparency and clarity, this Refund Policy outlines the terms under which payments, credits, and subscriptions are handled.

1. General Policy on Refunds

By purchasing an IPTV subscription from IPTV X, you agree and acknowledge that all sales are final. Due to the nature of the service we provide, we do not issue refunds under any circumstances once an IPTV account has been created and activated.

This is because each subscription account is generated using a credit-based system. Once credits are applied and an account is set up, those credits cannot be reversed or reused. Unlike physical products that can be returned, IPTV services involve digital access that begins immediately after activation. As such, once you receive your account details, the service is considered delivered and fully functional.

2. Why Refunds Are Not Possible

We understand that customers may expect traditional refund policies, but IPTV services are different from other digital products. Here are the key reasons:

  • Credit-Based Setup: Creating your IPTV account consumes non-refundable credits on our system. Once used, these credits cannot be reclaimed.

  • Immediate Access: Upon account activation, you gain instant access to our live channels, movies, and series. This means you have already received the service you purchased.

  • Digital Nature of IPTV: Unlike tangible goods, IPTV services cannot be “returned” once delivered. Access details are unique and cannot be reassigned.

Because of these factors, offering refunds is not possible. This policy ensures fairness and consistency across all customers.

3. Trial Options

To help customers make an informed decision before purchasing a subscription, IPTV X may, at times, offer trial accounts or short-term test access. These trials allow you to experience the quality of our service before committing to a longer subscription.

We strongly encourage new customers to take advantage of trial offers if available, so you can ensure IPTV X meets your expectations before investing in a full subscription.

4. Exceptions to the Policy

While we do not issue refunds, IPTV X will always work with customers to resolve any service-related issues. The following situations may be considered on a case-by-case basis:

  • Duplicate Payment: If you are accidentally charged twice for the same subscription, we will review the case and apply a credit or extend your service time accordingly.

  • Technical Errors on Our Side: If a payment was made but your account was never delivered due to a system error, we will resolve the issue promptly by activating your account or applying a credit.

Please note that these are exceptions and do not constitute a refund policy. They are measures to ensure fairness in rare circumstances.

5. Responsibility of the Customer

It is the customer’s responsibility to ensure the following before making a purchase:

  • Your internet speed and stability are sufficient to support IPTV streaming.

  • You understand the type of device(s) you will use to access IPTV X.

  • You have carefully reviewed our plans, pricing, and service details.

IPTV X cannot be held responsible for performance issues caused by poor internet connectivity, unsupported devices, or improper setup outside our control.

6. Agreement to Policy

By purchasing an IPTV subscription from IPTV X, you are confirming that you have read, understood, and agreed to this Refund Policy. You acknowledge that IPTV accounts are credit-based, cannot be reused once activated, and are therefore non-refundable.

7. Contact Us

If you experience issues with your service, please contact our support team. We are committed to ensuring that every customer receives the best IPTV service experience possible. While we cannot issue refunds, we will do our best to resolve technical difficulties and support you throughout your subscription.

📧 Support Email: iptvx247@gmail.com
🌍 Website: iptv.shop

Final Note

At IPTV X, customer satisfaction is very important to us. Although refunds are not possible due to the technical structure of IPTV subscriptions, our team is always ready to assist, troubleshoot, and ensure that you get the most from your IPTV experience.

After processing your order, we’ll send the activation details to your email. Please note that activation requires us to register your MAC address on our servers and utilize credits from our side.

For subscriptions lasting over 3 months, we offer the flexibility of transferring to a different package.

Please be aware that 7-day subscriptions are final; they cannot be canceled, transferred, or refunded. Each activation, linked to your unique MAC address, involves a credit from us and is non-transferable to other users.

We recommend starting with a one-month subscription to fully assess if our service aligns with your requirements before committing to a 12-month plan.

For any setup issues or technical queries regarding your IPTV, our support team is here to assist you. Contact us at our support email, and we will provide you with all necessary guidance to ensure a smooth experience.

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